Returns Policy

No goods will be accepted for return unless approved by Lighthouse-Trading

Special / non-stock / imported / damaged items will NOT be exchanged, cancelled or returned after order is placed. If the item has been specially ordered for a customer, there will be no refunds or exchanges, unless the item is faulty. All items are checked before dispatch.

Goods returned will only be exchanged / returned / credited if they are in their original packaging with all manuals etc.

15 % handling charges + on the invoice value of goods will be charged for goods which are returned without being exchanged.

Shipping costs for returns are for the buyers expense, not the sellers expense.

The shipping cost will not be refunded as this is a service not a product.

Please contact our sales office prior to returning goods. Appropriate documentation and / or reference number will be provided to you.